Delivery information

Depending on the customer’s option, the products ordered will be delivered to the address indicated by the purchaser.

The products ordered will be delivered to the address indicated by the Customer during the ordering process. The customer agrees to be present to receive the order at the address indicated in the order.

The customer is required to verify the accuracy of the information provided concerning the delivery address before confirming the order. In the event of an error in entering delivery data (street, street number, building number, number, floor, contact person, telephone number), Termo Express cannot be held responsible for the inability to deliver. the command.

At the request of the courier, the Customer will communicate the order number. If the customer is unable to receive the order, it will only be left at the address given to a person over 18 years old and only if the order number is communicated to the courier.

An order will not be delivered if a customer does not meet the above conditions.
The customer must ensure that he can receive the order placed on the site and facilitate the access of the courier to the location specified in the order.

Delivery is considered to have been made by Termo Express at the time of delivery of the products ordered by the Customer to the address selected by the latter when confirming the order.

If the deadline is exceeded by Termo Express, Termo Express will inform the customer by telephone and agree with the customer to extend the delivery deadline for a new period.

 

Transport information

We offer a full transport service with our own cars or authorized partners, with the possibility of tracking the transport by GPS.

We have a fleet of 3.5T and 7.2T trucks with which we carry out international transport, with 4 main routes:

Cluj-Napoca, Romania – Hungary – Austria – Germany – Belgium – France
Cluj-Napoca, Romania – Hungary – Slovakia – Czech – Germany – Belgium – France
Cluj-Napoca, Romania – Hungary – Slovenia – Italy – France
Cluj-Napoca, Romania – Hungary – Slovenia – Italy – Switzerland – France
Depending on the size and/or weight of your order and your place of delivery, the available solutions will be specified and cost in the product sheet.

Details:

The carrier delivers to you in front of your home or site but is not allowed to enter your home. So plan to be helped if necessary by third parties for the reception of the order.
In the event of inaccessibility (streets too narrow, houses on the port, electric cables too low, trees preventing passage, …) additional costs for access are the responsibility of the customer. However, the customer has the option of picking up the goods directly from the carrier so as not to pay these additional costs.
It is imperative to unpack all the goods before signing the delivery slip so as to be able to enter, if necessary, all the characterized reservations.

Shipping costs will be displayed both when ordering and after completion.

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