Privacy Policy

This privacy policy defines and informs you about how TERMO EXPRESS uses and protects the information that it does not transmit, if applicable when you use this website accessible at the following URL: (“Site- ul”).

Please buy this privacy policy can be modified or supplemented at any time by TERMO EXPRESS, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. In such event, such updates will be clearly identified at the top of this policy. These changes are binding on the User as soon as they are posted online. Therefore, the User should regularly consult this privacy and cookie policy to be aware of any changes.

We process your personal data provided on our website, hereinafter referred to as “personal data”, as follows:
· Name, surname, date of birth, landline/mobile phone number, e-mail address, postal address (hereinafter referred to as “personal data”);
· The content of the comment sent and its subject, the content of the documents attached and sent to Termo Express (hereinafter referred to as “communication data”);
Information about your use of the website, such as the date and time of your access to the website, including your public IP address, public device ID and similar data about you (hereinafter referred to as “tracking data”. “) .

Termo Express collects your personal data in the following ways: directly from you (provided on the website, by e-mail, through social networks, or through any other means of communication), from the traffic reports recorded by the servers which host the site, social networks as well as through cookies or third-party partners who provide us with data to deliver your products (online sales platforms, for example).

Purposes of data processing:

We process your personal data to the extent permitted or required by applicable law for the following purposes:
For the provision of goods and services provided by Termo Express, including actions specific to this activity, including to enable optimal use of the site and to obtain statistical information in order to improve Termo Express services
· For the administration of the Termo Express computer system and for the purpose of preventing criminal activities.
· Activation of marketing activities;

These activities may include:
· Using your personal information to send you news about our products and services when you purchase a product from the online store or create a user account. You can unsubscribe from these marketing communications at any time, quickly and easily.
· Depending on the information you provide us, you may display personalized offers on the Site (including social media). These may be offers you may receive directly on the site, offers from third parties or products we think may be of interest to you.

When you participate in other promotional activities (sweepstakes, contests), you may be asked to provide us with relevant information that will be used to administer these promotions or to claim the prizes awarded.

Use of your phone number by Termo Express or an authorized representative to contact you to improve our services.

To process your personal data, Termo Express relies on different legal bases, such as:

1. Consent:
We may rely on your consent to use your personal information for certain marketing purposes, consent being the legal basis for the collection, processing and use of your personal data in accordance with applicable laws. You can withdraw your consent at any time by contacting us at the addresses listed at the end of this privacy policy.

2. Legitimate interests: We may use the information for our legitimate interests, such as providing the best website content, emails and newsletters to improve and promote our products and services and the content on our website and for legal, administrative and fraud detection purposes.

If legal action is taken, personal data may be retained until the end of the action, including any appeal period, and then deleted or archived in accordance with applicable law.

In principle, we will retain your personal data for as long as required or permitted by applicable law. We will subsequently delete your personal data from our systems and records and/or take steps to anonymize it so that you can no longer be identified on that basis. In all cases, personal data from contracts, communications and other identified documents may be subject to legal storage obligations, which in principle require a maximum retention of 10 years.

Security Procedures

In accordance with European data protection legislation, we use reasonable procedures to prevent unauthorized access and misuse of personal data. We use appropriate systems and procedures to protect and secure the personal data you provide.

We also use security procedures and technical and physical restrictions to access and use personal data on our servers. Only authorized personnel can access your personal information during work.

Your rights

If you have given your consent for processing activities, you can withdraw it at any time, with future effects. Such withdrawal will not affect the lawfulness of the processing prior to the withdrawal of consent.

Under the conditions provided by the applicable law (GDPR), the following rights:

· Right of access:
You have to be notified, upon request, if your personal data is being processed and if you have the right to request access to it. The information includes, among other things, the purposes of the processing, the categories of personal data concerned and the recipients or categories of recipients to whom it has been or will be disclosed. You have the right to obtain a copy of the personal data processed. For additional copies, we may charge you a reasonable fee based on the administrative fee.

· The right to rectification: You have the right to obtain from us the rectification of your incorrect personal data. Depending on the purposes of personal processing, the right to complete incomplete data, including by means of an additional declaration.

· The right to erasure (“the right to be forgotten”): the right to ask us to delete your personal data.

· The right to restriction: the right to request the restriction of the processing of your personal data. In this case, the data will be marked and can only be processed for certain purposes.

· The right to data portability: you have the right to receive the personal data you have provided to us in a structured, common and machine-readable form and you have the right to transmit this data to another entity without no objection from us.

· The right to object: You have the right to object at any time to the processing of your personal data on your own behalf and you can ask us to stop processing your personal data. You have the right to object and if you decide to exercise it, we will no longer process your personal data for this purpose. Exercising this right does not incur any costs. This right can be invalidated in particular if the processing of your personal data is necessary for the formalities related to the conclusion of a contract or the execution of a contract already concluded.

The rights mentioned above are exercised through a written, dated and signed request, submitted to Termo Express at the postal address of the registered office – to the data protection officer – or to the e-mail address In the form, you can indicate whether you want the information to be communicated to a specific address, which can also be an email, or a courier to ensure that the transfer is made only in person. Please note that prior to any such request, we reserve the right to verify your identity to ensure that the request is from you.

TERMOEXPRESS will communicate the requested information within 30 days of receiving the request respecting your request regarding the means of communication.

Please note that the above rights may be limited by applicable national data protection legislation. Termo Express, as data operator, remains the central point of contact for the exercise of these rights.

You also have the right to lodge a complaint with the National Supervisory Authority for the Processing of Personal Data.

If you have any questions, please contact Termo Express by email or post to the attention of the Data Protection Officer.

How do we manage children’s personal data?
The services offered by the website are not intended for minors.