Frequently Asked Questions (FAQs)

Consult the product catalog: Visit the webpage termoexpress.com/products/ to view the product catalog. Here you will find information about the types of available products, materials, dimensions, and customization options.

Contact TermoExpress:

  • Phone: +40 371 38 40 50
  • Email: contact@termoexpress.com
  • Contact form: Fill out the contact form on the site, and we will get back to you.

Provide the following details to place an order:

  • Contact details: Full name, phone, email, delivery address, installation address, type of construction.
  • Dimensions and specifications: Specify the exact dimensions, preferred material (PVC, aluminum, etc.), color, finish, and any other special requirements.
  • Quantity: Indicate the number of windows and doors you need.

To avoid mistakes, whether or not you have experience, it is recommended to rely on a team of specialists from TermoExpress to take measurements. However, if you just want a price estimate for a future project, the following tips can help you take as accurate a measurement as possible:

Accurate measurement of the opening:

  • The first step is to measure the exact opening where the window or door will be installed.
  • The opening should be measured in millimeters, both horizontally and vertically. Measure all four sides of the opening, both inside and outside.
  • There may be a difference between the left and right dimensions, or between the top and bottom of the opening. That’s why measurements should be taken at three different points: left, right, and middle on the vertical side, and top, bottom, and middle on the horizontal side.

Good to know: If you opt for installation services from TermoExpress, the order will be executed based on the measurements taken by our representative.

  • After we receive your request by phone, email, or by filling out the form on the website, a TermoExpress representative will contact you to discuss the project details together.
  • TermoExpress’s timeframe for configuring and sending a price offer is 24 to 72 hours, depending on the complexity, volume, and specifications of your project.

  • TermoExpress systems and products can be viewed and tested FOR FREE at our showroom in Romania, Luna de Sus, Florești, Cluj, DN1 Km 488+300.
  • Showroom location link: Showroom TermoExpress

Transport and handling services are not included in the price. The cost of these services varies depending on distance, volume, and customs fees. These costs will be communicated to the client and specified in the estimate (price offer) before accepting the offer and signing the sales contract.

The warranty for TermoExpress products varies depending on the specific component, as follows:

Window and door frames:

  • Aluminum and uPVC: 5 years
  • Insulating glass: 5 years
  • Window hardware: 5 years
  • Door hardware: 2 years

Accessories:

  • Decorative HPL door panels: 2 years
  • Insect screens (hinge): 2 years
  • Interior and exterior sills: 2 years
  • Profile accessories: 1 year

Other products:

  • Shutters: 2 years
  • Roller blinds: 2 years
  • Somfy roller blind automation: 2 years
  • Interior mechanisms: 2 years
  • Motorized axes: 2 years
  • Garage doors: 1 year
  • Garage door automation: 1 year
  • Spare parts: 6 months

The contract price is to be paid as follows:

  • 50% of the price is to be paid in advance, within 7 days from the date of signing the estimate (price offer) by both parties, based on the invoice issued by TermoExpress.
  • The remaining 50% of the price is to be paid upon completion of manufacturing, before delivery, within 7 calendar days from the date of the invoice issued by TermoExpress.

Payment should be made only via bank transfer to the account and according to the details provided on the invoice issued by TermoExpress.

  • On the official TermoExpress website: Detailed documentation for windows, doors, and other products is available on the specific pages under the “Products” or “Systems” categories.
  • On the TermoExpress cloud (virtual space): In the upper left corner of each site, you’ll find an icon shaped like a cloud with a downward arrow. Click on this icon and you will have FREE access to all TermoExpress documentation in electronic format: catalogs, technical sheets, brochures, certificates.
  • In the TermoExpress Showroom: You can request brochures, leaflets, or catalogs with technical details and information about the available products.
  • Directly through sales representatives: By contacting a TermoExpress consultant, you can receive complete documentation for the products and systems you are interested in.
  • Via email or phone request: TermoExpress can send you documentation via email in PDF format upon request.

  • The first step is to get in direct contact with the TermoExpress team. This can be done through a phone call, sending an email, or filling out the contact form on this site.
  • After reviewing the request and eligibility, TermoExpress may approve the collaboration, at which point a partnership contract with clearly defined obligations and benefits will be signed.
  • Once approved, TermoExpress provides specialized training and technical support to help dealers market and install the products correctly. There are also various marketing and promotional programs available for partners.
  • After establishing the partnership, you will receive access to the full range of products, offers, special prices, and the opportunity to participate in events or promotions organized by TermoExpress.