Delivery information

Depending on the customer’s option, the products ordered will be delivered to the address indicated by the purchaser.

All the information concerning the value of the order, the delivery costs, as well as information on any discounts and vouchers, are available on the site in the “My basket” section when ordering.

The products ordered will be delivered to the address indicated by the Customer during the ordering process. The customer agrees to be present to receive the order at the address indicated in the order.

The customer is required to verify the accuracy of the information provided concerning the delivery address before confirming the order. In the event of an error in entering delivery data (street, street number, building number, number, floor, contact person, telephone number), Termo Express cannot be held responsible for the inability to deliver. the command.

At the request of the courier, the Customer will prove his identity and communicate the order number. If the customer is unable to receive the order, it will only be left at the address given to a person over 18 years of age and only if the order number is communicated to the courier.

An order will not be delivered if a customer does not meet the above conditions.
The customer must ensure that he can receive the order placed on the site and facilitate the access of the courier to the location specified in the order.

Delivery is considered to have been made by Termo Express at the time of delivery of the products ordered by the Customer to the address selected by the latter when confirming the order.

If the deadline is exceeded by Termo Express, Termo Express will inform the customer by telephone and agree with the customer to extend the delivery deadline for a new period.

At the end of the extension period, not finalized by the removal / receipt of the products, Termo Express reserves the right to cancel the order. In this case, the amounts paid online with the bank card will be refunded to the customer within 14 days from the date of cancellation of the order by Termo Express.

Shipping costs will be displayed both when ordering and after completion.